QuickBooks Email Not Sending? Try These Proven Fixes

Mike Willer
Jun 25
3 min read

QuickBooks makes accounting easier for businesses, but when the QuickBooks Desktop Email Not Working issue strikes, it can be incredibly frustrating. Whether you’re trying to send invoices, statements, or reports, email glitches can bring workflow to a halt. But don’t worry—this article covers all the proven fixes to get your QuickBooks email running again. If you’re short on time, call QuickBooks support directly at +1-866-409-5111 for instant help.

Struggling with QuickBooks Email Not Working? Follow these expert fixes or call QuickBooks Support at +1-866-409-5111 to get email features working again fast.

Why Is QuickBooks Email Not Working?

QuickBooks connects with various email platforms like Outlook, Webmail, and QuickBooks Email. Issues typically occur due to:

Incorrect email preferences
Incompatible or outdated email application
Damaged installation files
Firewall or antivirus blocking communication
SMTP server settings misconfigured

Knowing the root cause is key to resolving the problem efficiently.

Top Fixes for QuickBooks Email Not Working

Here’s a complete list of fixes, arranged from basic to advanced. Follow them step-by-step and test your email function after each.

1. Double-Check Your Email Preferences in QuickBooks

Sometimes, the simplest fix does the trick.

Steps:

Open QuickBooks.
Go to Edit > Preferences > Send Forms.
Under My Preferences, ensure the correct email option (Outlook, Webmail, etc.) is selected.
Click OK and retry sending the email.

2. Update QuickBooks to the Latest Version

Outdated versions of QuickBooks may not support newer email security protocols.

How to Update:

Go to Help > Update QuickBooks Desktop.
Click Update Now, then Get Updates.
Restart QuickBooks after the update.

3. Use QuickBooks Tool Hub

The QuickBooks Tool Hub is a powerful utility that fixes many common issues including email-related glitches.

Steps:

Download the latest version of QuickBooks Tool Hub from the official Intuit website.
Open it and select Program Problems.
Click Quick Fix my Program.
Restart QuickBooks and test email sending again.

4. Repair Microsoft Outlook (If You're Using It)

Outlook is a common culprit when QuickBooks can’t send emails.

Repair Steps:

Close all applications.
Go to Control Panel > Programs > Programs and Features.
Select Microsoft Office, then click Change > Repair.
Choose Quick Repair or Online Repair.
Restart your PC after the repair completes.

5. Check Email Server Settings (Webmail Users)

Incorrect SMTP settings can prevent QuickBooks from connecting to your email provider.

Verify settings:

Go to Edit > Preferences > Send Forms > WebMail.
Click Edit, then confirm:
- SMTP Server: (e.g., smtp.gmail.com)
- Port: 587
- SSL: Enabled

Enter your correct email address and re-authenticate if needed.

6. Temporarily Disable Firewall or Antivirus

Security software can sometimes block QuickBooks from accessing your mail server.

Tip: Temporarily disable the firewall or antivirus and try sending emails. If it works, whitelist QuickBooks in your firewall settings permanently.

7. Run QuickBooks as Administrator

Lack of permissions can cause failures while sending emails.

Fix:

Right-click the QuickBooks icon.
Choose Run as Administrator.
Try sending the email again.

8. Reinstall QuickBooks (As a Last Resort)

If all else fails, reinstalling QuickBooks can remove corrupt files and settings.

Before you proceed:

Backup your company file.
Note down your product and license numbers.
Uninstall QuickBooks, then reinstall the latest version.
Reconnect your email service after reinstallation.

Final Thoughts

The QuickBooks Email Not Working issue can pop up for various reasons, but it's not something you have to tackle alone. From simple preference checks to using advanced tools like the Tool Hub, there are plenty of ways to fix the problem. If nothing works, the fastest route to a resolution is by calling the QuickBooks support team at +1-866-409-5111.